ANU School of Professional Development

 

Information Technology Skills Program (ITSP)

The Information Technology Skills Program (ITSP) is designed to take a student with limited Information Technology (IT) exposure and teach the computer knowledge, IT proficiency, and provide industry certifications essential to begin a career in the IT field.  The program provide the skills and industry certifications necessary for immediate employment as a help desk operator and provides the skills and required certifications necessary for follow-on employment as a system analyst. The program is designed with four principle objectives:

  1. Build foundational IT hardware skills
  2. Build foundational IT software skills
  3. Build foundational IT server skills
  4. Build practitioner level troubleshooting and problem resolution skills

Through the program, students will earn two certificates:

Upon Program completion, students will be awarded a total of 48 college credits and nine IT industry certifications.

Register for the IT Skills Program

 

METHOD

  • Taught online with a live instructor, on-line lectures and labs as well as homework assignments.
  • Evening classes, typically Tuesday and Thursday evenings to fit adult students with work and family obligations
  • The ANU approach uses a comprehensive set of industry certification programs and studies over an estimated six term period of time, with two course taught each term.
  • Each course includes all courseware, books, and industry certification exam vouchers.

Help Desk Technician Certificate
Click for more information
Network Analyst Certificate
Click for more information

 

CERTIFICATE DESCRIPTIONS

Help Desk Technician Certificate Program:

A help desk technician is an IT professional who is knowledge about computer hardware, software, troubleshooting computer-related issues, and technology problem solving.  This individual is key to any successful IT operation in any company.  The demand for help desk technicians will continue to grow for as long as computers are used in a business and technology becomes improved.

A successful Help Desk Technician is trained in multiple aspects of computer hardware and software.  This includes a broad IT knowledge base and selected industry certifications.

The Help Desk Certificate Program requires six courses, each taught on-line with a live instructor.  Courses are taught two evenings per week.  The program can be completed is six months.  Included with each course are all courseware, books, and industry certification exam vouchers.

Help Desk Technician Certificate

Students will have earned 24 college credits and three industry certifications.

On completion, ANU provides assistance with job placement.

+Detailed Help Desk Technician Course Information

 

1.  Computer Hardware Technology.  This course establishes the basic competencies for an entry-level IT professional with a strong aptitude for technical knowledge and dedication. The focus of this training is the hardware used to provide IT services. The course covers PC hardware and peripherals, mobile device hardware, networking and troubleshooting hardware and network connectivity issues and is designed to develop the knowledge and skills necessary to  install, troubleshoot, service, and support microcomputer hardware.  At the conclusion of this course, student will be prepared to take the industry-recognized CompTIA A+ industry certification exam 220-901.

2 Implementing and Troubleshooting Operating Systems.   This course establishes the Information Technology (IT) basic skills that are essential for working in the IT field.  Through lectures and labs, the course focuses on the core IT aspects of hardware, software, and networks and how they relate together.  Students will learn to install and configure operating systems including Windows, iOS, Android, Apple OS X and Linux. It also addresses security, the fundamentals of cloud computing and operational procedures. Students will also be introduced to networking, hard drive support, and Internet concepts and configurations as related to operating systems. At the conclusion of this course, student will be prepared to take the industry-recognized CompTIA A+ industry certification exam 220-902.

3.  Supporting Microsoft Office.  This course provides the baseline of knowledge for those supporting end-users on Microsoft Office 2010, Office 2013, and Office 365 programs.  This support includes planning, deployment, configuring, troubleshooting, and resolving daily challenges faced by end-users.  This course transfers knowledge and skills to troubleshoot common user issues, resolve error messages, installation problems, and compatibility concerns.

4.  Networking Systems.  The Network+ - Networking Systems course establishes the basic foundational skills necessary to understand networking technology as applied to local area networks (LANS), wide area networks (WANS), and the Internet. The course covers the configuration, management, and troubleshooting of common wired and wireless network devices. Also included are emerging technologies such as unified communications, mobile, cloud, and virtualization technologies through a number of lectures, exercises, and labs.  At the conclusion of this course, student will be prepared take the industry-recognized CompTIA Network+ certification examination.

5.  Information Technology Infrastructure Library.  The course presents the Information Technology Infrastructure Library (ITIL), the industry standard set of best practices that aligns the five domains of strategy, design, transition, operation, and continual service improvement.  Through ITIL, the student will learn the processes, procedures, tasks, and checklists that can be applied to establish integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. By the end of this course, students will take the industry-recognized ITIL Certification examination.

6.  Supporting Windows 10.  This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

 

 

Register for Help Desk Technician Training

 

Network Analyst Certificate:

A Network Analyst is an information technology professional who specializes in the maintenance and upkeep of computer network systems. They are responsible for working together with (and assisting) network engineers and other computer professionals with the maintenance of all hardware, software, and peripherals within these system. 

A successful Network Analyst is trained in multiple aspects of computer servers and software.  This includes a broad IT knowledge base and selected industry certifications.

The Network Analyst Certificate Program is builds on the subject matter taught in the Help Desk Technician program.  It requires an additional six courses, each taught on-line with a live instructor.  Courses are taught two evenings per week.  The program can be completed is six months.  Included with each course are all courseware, books, and industry certification exam vouchers.

System Analyst Certificate

Students will have earned 24 college credits and five industry certifications, including Cicso Certified Network Associate (CCNA) and Microsoft Certified Solutions Associate (MCSA).

On completion, ANU provides assistance with job placement.

+Detailed Network Analyst Course Information

 

  1. Installing and Configuring Windows Servers.  This course teaches the server skills needed to work to support help desks and trains the students on installing and configuring Windows Server 2012, including Windows Server 2012 R2. This course is the first in a series of three courses that provides the skills and knowledge necessary to design, build and manage a network based on Windows Server. This course focuses on the initial implementation and configuration of core services, such as networking, storage, Active Directory Domain Services (AD DS), Group Policy, file and print services and Hyper-V. By the end of this course, the student will take the Microsoft Exam 70-410: Installing and Configuring Windows Server 2012, which is the first of three exams required for the Microsoft Certified Solutions Associate (MCSA) certification.
  2. Foundational Information Assurance Skills.  This course develops the basic skills for Information Assurance Professionals.  Through a series of lectures and labs, this course provides students with the knowledge and skills necessary to understand and apply key security concepts including understanding network security, compliance, operation security, threats and vulnerabilities, as well as application, data and host security. IT also covers access control, identity management, and cryptography.  By the end of this course, students will take the industry-recognized CompTIA Security+ Certification by examination.
  3. Secure Internet Works.  This course validates the skills required for entry-level network support positions, the starting point for many successful careers in networking. This course provides the skills necessary to install, operate, and troubleshoot a small enterprise branch network, including basic network security. This course reinforces the skills necessary to implement and support a service provider network and provide infrastructure services, security, and maintenance. By the end of this course, students will take the industry-recognized CICSO CCENT and CCNA certification exams.   
  4. Administering Windows Servers.  This course enables skills necessary to administering Windows Servers. This training is the second of three courses that provides the skills and knowledge necessary to implement a network based on Windows Server 2012.  This course focuses on the administrative tasks necessary to administer, manage and maintain a Windows Server 2012 network. By the end of this course, the student will take the Microsoft Exam 70-411, which is the first of three exams required for the Microsoft Certified Solutions Associate (MCSA) certification.
  5. Linux Operating Systems.  This course establishes the Operating System skills basic skills for Linux Systems that are essential for working in the IT field.  This course covers the common tasks in major distributions of Linux, including the Linux command line, basic maintenance, installing and configuring workstations, and networking. Through lectures and labs, the course focuses on the fundamental skills and knowledge needed to successfully configure, manage and troubleshoot Linux systems.  Students will learn to install and configure workstations for Linux, integrate into existing networks, manipulate Linux features such as command line, and perform basic maintenance. By the end of this course, students will sit for the industry-recognized CompTIA Linux+ Certification exams  – LX0-103 and LX0-10.
  6. Configuring Advanced Windows Server Services.  This course focuses on the more advanced features of Windows Server 2012. Students use realistic labs to acquire the essential skills and knowledge to configure the advanced local and network services. It focuses on configuration of advanced services necessary to deploy, manage and maintain a Windows Server 2012 infrastructure, such as advanced networking services, Active Directory Domain Services (AD DS), Active Directory Rights Management Services (AD RMS), Active Directory Federation Services (AD FS), Network Load Balancing, Failover Clustering, business continuity and disaster recovery services as well as access and information provisioning and protection technologies such as Dynamic Access Control (DAC), and Web Application Proxy integration with AD FS and Workplace Join.  At the completion of this course, students will take the: Microsoft Exam 412: Configuring Advanced Windows Server 2012 Services.  This exam, with the 410 and 411 exams competes the requirements for the Microsoft Certified Solutions Associate (MCSA) certification.

 

 

Register for Network Analyst Training

 

Training when you need it, where you need it.

ANU School of Professional Development, a division of American National University, offers training and certification programs in Cybersecurity, Information Technology, Project Management, process improvement, and leadership development.

Unlike other professional development programs, we deliver training when you need it, where you need it. ANU provides tailored or customized training curriculum based on your unique situation.

Schedule Training

 

 

Continuing Education
Information Technology Skills Program (ITSP)

The Information Technology Skills Program (ITSP) is designed to take a student with limited Information Technology (IT) exposure and teach the computer knowledge, IT proficiency, and provide industry certifications essential to begin a career in the IT field.

+ Read more / Register

 

GSA Schedule training
GSA SCHEDULE

ANU School of Professional Development is committed to partner with Government Agencies to Strengthen their capabilities. We provide innovative training solutions, resulting in significant performance improvement and compliance with regulatory guidance.

Contact us for upcoming course dates, times, and locations.

+ Learn more

 

Project Management training
PROJECT MANAGEMENT

Choose practical, comprehensive training in a wide array of professional business skill topics ranging from the practical skills and theoretical concepts needed to lead and manage complex projects to the leadership skills required to lead improvement initiatives that will result in positive bottom line results for your company.

+ Learn more