The Information Technology Skills Program (ITSP) is designed to take a student with limited Information Technology (IT) exposure and teach the computer knowledge, IT proficiency, and provide industry certifications essential to begin a career in the IT field. The program provide the skills and industry certifications necessary for immediate employment as a help desk operator and provides the skills and required certifications necessary for follow-on employment as a system analyst. The program is designed with four principle objectives:
Through the program, students will earn two certificates:
Upon Program completion, students will be awarded a total of 48 college credits and nine IT industry certifications.
A help desk technician is an IT professional who is knowledge about computer hardware, software, troubleshooting computer-related issues, and technology problem solving. This individual is key to any successful IT operation in any company. The demand for help desk technicians will continue to grow for as long as computers are used in a business and technology becomes improved.
A successful Help Desk Technician is trained in multiple aspects of computer hardware and software. This includes a broad IT knowledge base and selected industry certifications.
The Help Desk Certificate Program requires six courses, each taught on-line with a live instructor. Courses are taught two evenings per week. The program can be completed is six months. Included with each course are all courseware, books, and industry certification exam vouchers.
Students will have earned 24 college credits and three industry certifications.
On completion, ANU provides assistance with job placement.
1. Computer Hardware Technology. This course establishes the basic competencies for an entry-level IT professional with a strong aptitude for technical knowledge and dedication. The focus of this training is the hardware used to provide IT services. The course covers PC hardware and peripherals, mobile device hardware, networking and troubleshooting hardware and network connectivity issues and is designed to develop the knowledge and skills necessary to install, troubleshoot, service, and support microcomputer hardware. At the conclusion of this course, student will be prepared to take the industry-recognized CompTIA A+ industry certification exam 220-901.
2 Implementing and Troubleshooting Operating Systems. This course establishes the Information Technology (IT) basic skills that are essential for working in the IT field. Through lectures and labs, the course focuses on the core IT aspects of hardware, software, and networks and how they relate together. Students will learn to install and configure operating systems including Windows, iOS, Android, Apple OS X and Linux. It also addresses security, the fundamentals of cloud computing and operational procedures. Students will also be introduced to networking, hard drive support, and Internet concepts and configurations as related to operating systems. At the conclusion of this course, student will be prepared to take the industry-recognized CompTIA A+ industry certification exam 220-902.
3. Supporting Microsoft Office. This course provides the baseline of knowledge for those supporting end-users on Microsoft Office 2010, Office 2013, and Office 365 programs. This support includes planning, deployment, configuring, troubleshooting, and resolving daily challenges faced by end-users. This course transfers knowledge and skills to troubleshoot common user issues, resolve error messages, installation problems, and compatibility concerns.
4. Networking Systems. The Network+ - Networking Systems course establishes the basic foundational skills necessary to understand networking technology as applied to local area networks (LANS), wide area networks (WANS), and the Internet. The course covers the configuration, management, and troubleshooting of common wired and wireless network devices. Also included are emerging technologies such as unified communications, mobile, cloud, and virtualization technologies through a number of lectures, exercises, and labs. At the conclusion of this course, student will be prepared take the industry-recognized CompTIA Network+ certification examination.
5. Information Technology Infrastructure Library. The course presents the Information Technology Infrastructure Library (ITIL), the industry standard set of best practices that aligns the five domains of strategy, design, transition, operation, and continual service improvement. Through ITIL, the student will learn the processes, procedures, tasks, and checklists that can be applied to establish integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. By the end of this course, students will take the industry-recognized ITIL Certification examination.
6. Supporting Windows 10. This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.
A Network Analyst is an information technology professional who specializes in the maintenance and upkeep of computer network systems. They are responsible for working together with (and assisting) network engineers and other computer professionals with the maintenance of all hardware, software, and peripherals within these system.
A successful Network Analyst is trained in multiple aspects of computer servers and software. This includes a broad IT knowledge base and selected industry certifications.
The Network Analyst Certificate Program is builds on the subject matter taught in the Help Desk Technician program. It requires an additional six courses, each taught on-line with a live instructor. Courses are taught two evenings per week. The program can be completed is six months. Included with each course are all courseware, books, and industry certification exam vouchers.
Students will have earned 24 college credits and five industry certifications, including Cicso Certified Network Associate (CCNA) and Microsoft Certified Solutions Associate (MCSA).
On completion, ANU provides assistance with job placement.
ANU School of Professional Development, a division of American National University, offers training and certification programs in Cybersecurity, Information Technology, Project Management, process improvement, and leadership development.
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The Information Technology Skills Program (ITSP) is designed to take a student with limited Information Technology (IT) exposure and teach the computer knowledge, IT proficiency, and provide industry certifications essential to begin a career in the IT field.+ Read more / Register
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